CONFLICT

While many people avoid conflict, conflict can be good. The difference between a positive and negative outcome, is the way in which it is viewed and handled. Constructive conflict resolution creates opportunities across an organisation for stronger, more trusting relationships, innovation and a healthier work environment.

Without emotional equilibrium, understanding and leading people and situations, especially in times of change, is a significant challenge. Cooperation, collaboration, positive communication and learning can all be negatively impacted by the presence of conflict, and as a result so is performance. Learning to use conflict to drive positive outcomes is an essential skill for leadership – and life.

Development Focus

Conflict Resolution: Successfully mediates conflict between individuals and groups; finds common ground and obtains harmony with minimum disruption.

Connection: Builds effective relationships by balancing multiple needs and creating the right emotions for people to get in synch.

Empathy: Recognises and appropriately responds to others’ emotions, building trust and significant relationships.

Interpersonal Communication: Displays the consistent ability to build solid relationships of trust and respect inside and outside of the organisation by empathic and active listening.

Navigate Emotions: Able to manage feelings to assess the wisdom and energy they offer to maintain balance in times of complexity.

Problem Solving & Decision Quality: Uses analysis, wisdom, experience and logical methods to make effective decisions and solve difficult problems; appropriately incorporates multiple inputs to establish shared ownership and effective action.

Solutions
  • Blended learning journeys, co-created with clients to include specific contextual influences focusing on unique organisational needs
  • Leading High Performance Teams workshop
  • Giving and Receiving Feedback workshop
  • Organisation, Team and/or Leadership Vital Signs assessments
  • SEI self-assessment, debrief and coaching; 360 optional
  • Brain Brief Profiles
  • Team/Group Dashboards
  • People Management Toolbox

 

 

Contact Information
Dynamic Learning FZ-LLC Dubai Knowledge Park
Tel: +971 4 3914355 Fax: +­971 4­ 429­099­4

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