While many people avoid conflict, conflict can be good. The difference between a positive and negative outcome, is the way in which it is viewed and handled. Constructive conflict resolution creates opportunities across an organisation for stronger, more trusting relationships, innovation and a healthier work environment.
Without emotional equilibrium, understanding and leading people and situations, especially in times of change, is a significant challenge. Cooperation, collaboration, positive communication and learning can all be negatively impacted by the presence of conflict, and as a result so is performance. Learning to use conflict to drive positive outcomes is an essential skill for leadership – and life.
Conflict Resolution: Successfully mediates conflict between individuals and groups; finds common ground and obtains harmony with minimum disruption.
Connection: Builds effective relationships by balancing multiple needs and creating the right emotions for people to get in synch.
Empathy: Recognises and appropriately responds to others’ emotions, building trust and significant relationships.
Interpersonal Communication: Displays the consistent ability to build solid relationships of trust and respect inside and outside of the organisation by empathic and active listening.
Navigate Emotions: Able to manage feelings to assess the wisdom and energy they offer to maintain balance in times of complexity.
Problem Solving & Decision Quality: Uses analysis, wisdom, experience and logical methods to make effective decisions and solve difficult problems; appropriately incorporates multiple inputs to establish shared ownership and effective action.