Ineffective problem solving impacts both relationships and business outcomes. Sometimes this is due to problems not being recognised and sometimes being recognised, but not being dealt with appropriately.
Problems are a natural result of individuals with different behaviours and thinking styles working together. Problem solving requires overcoming the barriers or obstacles that prevent the achievement of goals and involves a high level of consequential thinking and a certain amount of risk.
People skilled at problem solving are creative in identifying and developing options, they have emotional insight, a clarity of judgment, a firmness of decision, and the ability to take action to pursue a common purpose. In essence, they are emotionally intelligent.
Adaptability: Demonstrates flexibility and open-mindedness when faced with changes in work expectations and environment.
Apply Consequential Thinking: Evaluates the costs and benefits of options, both cognitively and emotionally, to self and others.
Leadership: Drives business results by aligning the vision, mission and values to enhance business result. Is able to enlist the cooperation of others, while leveraging their skills and abilities, to achieve the desired results.
Navigate Emotions: Able to manage feelings to assess the wisdom and energy they offer to maintain balance in times of complexity.
Problem Solving & Decision Quality: Use analysis, wisdom, experience, and logical methods to make effective decisions and solve difficult problems; appropriately incorporate multiple inputs to establish shared ownership and effective action.
Risk Tolerance: Handles complexity by focusing on the future potential and taking charge of personal emotional energy.
Resilience: Overcomes obstacles by identifying opportunities and taking ownership of solutions.
Strategic Agility: Able to continuously adapt strategic direction of the core business as a result of changing circumstances, and build innovative ways to create value for an organisation